Privacy Policy

Last update: Jan 7, 2026

Allerwell ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or engage with our services, applicable to users globally.

1. Information we collect

We may collect the following types of information: Personal Information: Name, email address, phone number, budget information, and messages you provide when contacting us.Analytics Data: Information such as IP addresses, browser type, and website usage data collected through Google Analytics or similar tools.Cookies: Cookies and similar technologies to enhance user experience and analyze website usage. Please refer to our Cookie Policy for more details.

2. How we collect your information

We collect personal information through: Contact forms on our website. Email communication initiated by users. Cookies and analytics tools.

3. How we use your information

We use the information we collect for the following purposes: To provide and manage our services and deliverables to respond to inquiries and communicate with you to improve our website and user experience through analytics - To send marketing communications based on implied consent. Users can opt out at any time.

4. Lawful basis for processing

We process your personal data based on the following lawful grounds: Consent: When you provide explicit consent, such as by submitting a contact form or accepting cookies. Contract: When processing is necessary to fulfill a contract or provide requested services. Legitimate Interests: For purposes such as improving services, website functionality, and operational efficiency. Compliance with Legal Obligations: Where required by law.

5. Sharing your information

We may share your information with: Google Analytics: To analyze website performance and user behavior Third-Party Services: Such as cloud storage providers, CRM systems, and email marketing tools, to support our operations and improve services. Legal Authorities: When required by law or to protect our legal rights. We do not sell your personal information to any third parties.

6. Your rights

Depending on your location, you may have specific rights under data protection laws such as GDPR (EU/UK) and CCPA (California): Access: Request access to the personal data we hold about you. Rectification: Request corrections to inaccurate or incomplete data Deletion: Request deletion of your personal data, subject to legal obligations. Restriction: Request to limit how we process your data. Objection: Object to the processing of your data for certain purposes Portability: Request a copy of your data in a machine-readable format. Opt-Out: California users may opt out of the sale of their data (though we do not sell data).

7. Data retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by legal, accounting, or regulatory obligations. Data may be deleted upon user request, subject to applicable laws.

8. International data transfer

As a global website, we may transfer and process your data in countries outside your own, including the United Kingdom, European Union, and the United States. All data transfers comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and other local regulations.

9. Cookies

Our website uses cookies to enhance functionality and improve user experience. For more details, please refer to our Cookie Policy.

10. Security

We implement reasonable security measures, such as secure hosting providers and industry-standard practices, to protect your personal information from unauthorized access, loss, or misuse. However no system is completely secure, and we cannot guarantee absolute security.

11. Updates to this policy

12. Health and app data we collect.

Health and app data we collect. When you use the Allerwell app, we collect the information you provide to power its features: your
  allergy and intolerance preferences, dietary profiles (including profiles you create for family members), food and menu scans
  (including photos you upload), meal and nutrition logs, goals, favorites, and optional details such as height, weight, date of
  birth and gender. Allergy and dietary information is health-related data. We process it only with your explicit consent and only to
  provide Allerwell's features, such as matching foods against your allergy profile. You can update or delete this information at
  any time in the app, and deleting your account permanently removes it.

  AI-powered features. Allerwell uses third-party AI providers (such as Google Gemini, Groq, Perplexity, xAI and DeepSeek) to analyze
  the food items, menu images and food-related questions you submit, and to return ingredient and nutrition information. Only the
  content needed to answer your request (for example, the menu photo or food name) is sent to these providers not your name, email
  or account details. These providers process this content on our behalf to deliver results back to you.

  Connecting Allerwell to AI assistants (optional). You can choose to connect your Allerwell account to third-party AI assistants,
  such as ChatGPT (OpenAI) or Claude (Anthropic), so the assistant can answer questions using your Allerwell data. This connection
  only happens when you explicitly sign in and approve it on our consent screen, where you also choose which profiles to share.
  Connected assistants receive read-only access to the data categories you approve your profile, allergy and dietary preferences,
  scan history, logs, favorites and goals. They cannot change or delete your data.

  Once you connect an assistant, information it retrieves from Allerwell is also handled under that assistant's own privacy policy
  please review the OpenAI Privacy Policy - https://openai.com/privacy or the Anthropic Privacy Policy - https://www.anthropic.com/privacy before connecting. You can disconnect an assistant at any time from the assistant's own settings or by contacting us at support@allerwell.tech; disconnecting immediately invalidates its
  access. We never share your data with an AI assistant you have not connected, and we never sell your personal information.

13. Contact Us

Don't hesitate to contact us if you have any questions support@allerwell.tech

Via this Link: https://www.allerwell.tech/contact

Allerwell